Platform services agreement
Owner: MY RECOMY SL · Tax ID B93904688 Av. Fuente Nueva 8, Madrid, Spain · hola@myrecomy.com
These terms govern the relationship between MY RECOMY SL and the Business or Professional registering on the platform to receive customers through verified recommendations.
My Recomy provides the Business with software, recommendation attribution, promotion, consumption validation, analytics and operational reward management services.
The Business is the sole seller and service provider (merchant of record). Accordingly:
My Recomy is not the seller of the Business's products or services, is not a payment institution, does not hold funds and is not liable to the customer for the consumption.
The Business freely decides the commission it offers to ambassadors, the loyalty rewards it configures and the conditions of its challenges and offers. No ambassador may demand, condition or negotiate these terms in a binding manner: any proposal from an ambassador is a mere suggestion that the Business may accept or reject without justification.
Where the customer pays for their consumption through the application, the payment will be processed by Stripe on behalf of the Business, such that the Business acts as merchant of record.
The Business must complete the identity verification and connected account onboarding process required by Stripe in order to receive payments.
My Recomy does not receive the consumption funds into its own assets: it receives only its commission by means of the application fee mechanism, documented through an invoice to the Business.
The Business authorises My Recomy to invoice and charge a platform commission of ten per cent (10%) for each validated conversion.
5.1 Consumption paid through the application. The commission is withheld at the time of payment.
5.2 Consumption paid at the establishment. Where the customer pays directly at the venue, by any means other than the application, the Business shall likewise pay the 10% commission on the portion paid at the establishment, together with the collaborator's commission. Both amounts will be charged on an aggregated basis through the weekly periodic charge to the registered payment method.
5.3 Mixed payment consumption. Where a consumption is partially paid through the application, that portion shall not be subject to the commission set out in point 5.2, having already been applied at the time of payment.
5.4 Prior transparency. Ahead of each charge, the Business may consult in its dashboard the detailed breakdown of outstanding commissions, identified separately.
5.5 No retroactivity. The commission on consumption paid at the establishment shall apply only to consumption validated after these terms come into force.
The Business freely configures the commission it offers ambassadors for each customer they bring. That commission accrues where the customer effectively consumes and the consumption is validated by the Business. It does not accrue for bookings not consumed.
The collaborator's commission may not exceed eighty per cent of the consumption amount.
Unless otherwise agreed, the ambassador's reward is an obligation of My Recomy towards them, and not a direct payment from the Business to the ambassador.
In order to activate collaborations, the Business must register and maintain a valid payment method (card or SEPA direct debit) enabling the collection of commissions on consumption paid at the establishment. That method is not used for consumption paid through the application.
Outstanding commissions are collected weekly, applying the following order:
Amounts below the established minimum threshold will be carried over to the following period.
Where collection cannot be completed, the Business will receive notice stating the amount, the reason and the date of the next attempt. Repeated failure to collect over two consecutive weeks may result in suspension of the account until the position is regularised.
The Business undertakes to validate consumption truthfully, entering the amount actually consumed. It is prohibited to falsely mark a consumption as not having taken place, or to record an amount lower than the actual one, with the aim of reducing accrued commissions.
My Recomy may audit validation patterns and activate the discrepancy procedure where anomalies are detected.
The Business undertakes to record the supporting document (receipt or invoice) for each consumption paid at the establishment relating to customers referred through the platform.
The accumulation of three or more consumptions without a supporting document within the same calendar week will trigger a prominent and persistent notice in the Business's dashboard, which will be removed automatically once the position is regularised.
Supporting documents constitute the means of proving the amount of consumption for the purposes of the commission and the resolution of discrepancies.
The Business takes part in the platform's loyalty programme. Customers accumulate points for each validated consumption at the Business, at the rate of one point per euro where the consumption is paid through the application, and half a point per euro where it is paid at the establishment and the customer records the supporting document.
Points belong to each Business: a customer may only redeem at a Business the points accumulated by consuming at that same Business.
The Business freely defines and manages the rewards it offers in exchange for points, and bears their cost. My Recomy solely keeps the record of points and facilitates redemption; it does not fund or guarantee the rewards.
Points have no monetary value, are not transferable or redeemable for cash, and do not give rise to any right of payment against My Recomy. The Business undertakes to honour the rewards it has configured and which the customer validly redeems.
Points expire six months after the last movement (earning or redemption). The customer will receive prior notice before expiry. Should the Business leave the platform, point balances linked to that Business will be closed, with notice to the customer.
The Business may operate on a free plan or subscribe to a paid plan, the conditions, limits and prices of which are displayed within the application.
Plans are paid via Stripe with VAT included, in advance and without right to refund. Renewal is automatic until the Business cancels. Cancellation prevents future charges but does not give rise to a refund of the period already paid. Non-payment suspends paid features and returns the account to the free plan. Annual subscriptions are not pro-rated.
Each plan carries associated limits (number of collaborators, team operators and available features) which are effectively enforced.
My Recomy will issue the Business with the corresponding invoice for the services provided, with any applicable VAT.
The Business must provide and keep updated its accurate tax details, including its tax identification number, for invoicing purposes and for platform operator reporting obligations (DAC7 and equivalents).
The Business is responsible for handling refunds and claims relating to its products and services, in accordance with its own policy and applicable consumer regulations.
The Business undertakes to cooperate in resolving refunds, chargebacks and claims arising from payments processed by Stripe, providing the supporting documents and evidence requested within the indicated period, and to maintain sufficient means to cover disputes attributable to its sales.
Chargebacks, refunds or negative balances generated by the Business may affect future settlements and commissions already accrued on those transactions. Any amounts My Recomy is required to bear towards the payment provider for chargebacks attributable to the Business will be passed on to it through the periodic charge.
Where a discrepancy arises regarding a validated consumption, each party may submit its account and evidence. My Recomy may provisionally withhold the disputed commission pending resolution. The decision taken does not preclude recourse to ordinary legal proceedings.
The Business may register team members with limited access via PIN and individually configurable permissions. The Business is responsible for the conduct of its team within the platform, for the proper use of access credentials and for safeguarding passwords and PINs.
The Business freely decides which ambassadors it collaborates with and may terminate any collaboration whenever it wishes. However, a collaboration may not be terminated while amounts remain outstanding between the parties. Upon termination, customer links are released, with the history and settlements already made being preserved.
The Business may purchase featured promotion in the directory, paid via Stripe. Reach estimates are indicative and not guaranteed. Such content is identified as "Featured". Promotion visibility requires the Business profile to be complete and published in the directory.
The Business may publish objective-based challenges with rewards aimed at ambassadors. The reward shall accrue only where the objective is met through bookings made via the ambassador and consumption effectively validated on the platform. My Recomy will charge its platform commission on that reward.
The Business shall process the customer data it receives through the platform in accordance with the GDPR and exclusively for the purposes of the service. Both parties are controllers in respect of the data they process within the scope of their own activity.
My Recomy may suspend or close the Business's account in the event of serious breach, fraud, repeated non-payment or improper conduct. The Business may terminate its account at any time, without prejudice to any outstanding financial obligations, which shall remain enforceable.
My Recomy may update these terms. Material changes will be communicated with sufficient notice and will require fresh express acceptance before continuing to use the platform.
These terms are governed by Spanish law. The parties submit to the Courts and Tribunals of Madrid (Spain).
v2.1 — 9/16/2026